Schlage Keypad Lock is one of the most well-known lock models in the United States, and I’m an avid fan of it. It comes with a variety of advantages over standard locks, like not needing the use of a key (you only need to type into a combination) and being extremely easy to set up. Sometimes, however, the lock will not lock, and it appears as if nothing happens when you push the lever down.
The Schlage keypad lock is the most advanced in its class. It’s a stylish and classy choice for your garage entranceway or front office. However, even if it’s impeccable in design and style. However, it will require some assistance from time to time.
If your Keypad Lock from Schlage isn’t able to lock and you are unable to solve the issue, check our troubleshooting guide to resolve your issue quickly.
What is Schlage Lock?
Schlage is one of the most reliable and reputed brands in the locks and security space and one of the most popular brands in North America. It also happens to be one of the leading brands for home automation systems. The Schlage Connect Touchscreen Deadbolt helps you to engage and secure your home with just a swipe of your finger. If you have purchased the Schlage Connect Touchscreen Deadbolt and are facing issues with it, then you need to call the Schlage customer support number.
How to Unlock a Schlage Keypad Lock When the Battery Is Dead?
If the Schlage keypad lock’s power source has gone out it is possible to use Key Override to open it. To unlock the lock using Key Override, follow these steps:
For Keypad Locks
- Insert Key.
- Rotate key 270 to unlock.
- Turn the knob or lever to unlock the door.
The key cannot be taken out of the cylinder if the lock is not locked.
For Keypad Deadbolt (model BE365)
- Inject keys into the cylindrical.
- The key should be rotated 90 or toward the hinges.
- The key and cylinder should be pushed through the thumb spin.
- Turn the thumb 90 degrees toward the hinges.
Troubleshoot Schlage Lock not working
Check Whether the Batteries Are Wrongly Installed
While this may rarely be the cause, you want to confirm that the batteries in your lock are installed correctly before trying other troubleshooting tips. Your lock won’t work if the batteries are not correctly installed, so check and place the batteries in the right order.
More so, ensure the battery connector is intact. You may have installed the batteries correctly, but the lock won’t work if the battery connector is not connected. Check and put the battery connector in place.
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Also, check that you used the correct batteries. Most Schlage keypad locks use alkaline batteries–non-rechargeable. Lithium or rechargeable batteries are not recommended.
Remove the Batteries
If the battery type and installation check out, and your lock is still not working, try this hack:
- Disconnect and remove the batteries from the lock.
- Press and release the outside Schlage button several times.
- Wait 30 to 60 seconds, then put the battery back on and connect the battery connector cable.
Check to see if the problem is resolved. If not, continue to the next step.
Check the Battery Terminals
Another troubleshooting step to try is to check whether the battery terminals in your lock are in shape. Dead batteries may leak acid and corrode the battery terminals, causing the lock to not work even after changing the old batteries. And this usually happens if the previous batteries had poor seals or died and remained in the lock for some time before being replaced. Check and clean any acid leakage/rust on the terminals to ensure the batteries touch the terminals properly.
You can use vinegar or lemon juice to remove corrosion from the terminals. Simply dip a Q-Tip into vinegar or lemon as well as rub it on the battery terminal surface gently.
Attempt a Factory Reset
If none of the above fixes work, the next step is to troubleshoot the lock for unseen glitches. And a quick way to go about this is to perform a factory reset on the lock. This will return the lock to its default factory settings, and it usually helps fix several issues.
That said, here’s how to reset a Schlage keypad lock:
- Remove the battery cover and disconnect the batteries.
- Press and also release the Schlage button.
- Within 10 seconds, reconnect the batteries, press and hold the Schlage button until you see a green light and the lock beep once.
Final Thoughts
We have covered all the steps and methods on how to solve this issue (not even mentioning the possibility that your keypad might be malfunctioning because of an incorrect installation) It is possible to fix the issue with an initial factory reset on your lock. This option is recommended in the event that you don’t know the best way to determine if your lock is in vacation mode and lock override.
Don’t overlook to determine if the batteries are in good condition and are sure you replace them. Schlage keypad models are equipped with non-rechargeable batteries. When replacing them, make sure you make use of the correct models and you’ll be good. I hope that you enjoyed this article. And If you have any further questions, feel free to reach me.