It is not always easy to find the exact reason for the modem resetting process frequently, but by following the right troubleshooting, you can solve this issue.
Reasons for modem resetting
Internet connection in our home comes through internet cable which is provided by ISP. This cable will connect to the modem. And other WI-FI devices get network through your modem via Wired or wireless connection. If your modem unexpectedly restarts, then it doesn’t matter that you are using a great mesh system or wiring is perfect, or even that you installed the modem in the perfect location. Your internet will definitely stop working.
The solution for modem random restarts is first to ensure the hardware status – cables and power. If cables and power are fine, then you can go for software and setting issues. Surely you will fix this issue manually without replacing your modem.
What to do when the Modem Keeps Resetting?
All these given steps will work for all brands modems, some steps or many options may be various, so please check the details on the manufacturer’s official website.
Power Connection
First, you need to ensure the power adapter/connector. Check the connection is not loose, a loose connection is the main reason for modem resetting. There may be a connection with the power outlet that is loose or the power cable is not connected tightly to the power port at the backside of your modem. Notice the power LED of your modem at the front, if the LED has no power means the modem has a problem with the electric supply. In this case, replacing the power adaptor of the modem can fix this issue. Additionally, it’s always good to connect your modem to a surge protector or fine electric point to maintain power stability in your modem.
Coax cable connection/DSL line
Ensure all the connections with the modem are connected properly. Maybe the coax cable connection is loose. The coax cable comes through the wall outlet and connects to the back of your modem; it’s very large. The coax cable is responsible for the internet connection in your entire home. If your home has internet through a phone provider, maybe this is a DSL cable. This cable is the same as the regular phone line. Ensure this cable is properly and tightly connected to the port of your modem at the backside. Make sure the cable is fine and has no cuts, breaks, cracks. If you found the cable is damaged contact your ISP for replacing it with the new one.
Prevent overheating
Check the modem is not overheating. Yes! It’s normal to get warm on electronic devices while working. But if you feel hot while touching it. It means your modem is not cooling down itself, and due to overheating the modem resetting process itself. In this case, you need to check that your modem is not placed directly to the window where the sun rays are directly laid on it. Please choose a ventilated or cool area to place your modem.
Work Overload
Maybe your modem is facing work overload, this problem will always arise when the modem has also included a router feature. In this case, the modem has to provide all router functions by handling all the different IP Addresses that are connected to your modem. If your all home devices such as mobile devices, cameras, computers are connected at the same time maybe the modem is working on its all functional limits, this can either slow down performance as well as restart randomly due to overload.
To fix this issue, please turn it off, then disconnect all the devices that are using the internet including computers or smart Wi-Fi home devices. Now, restart your modem after 2 minutes, now connect only one device and check if the modem resetting process starts itself, if it stays up. You need to talk with your ISP to upgrade your modem. Please use a higher-end model which can handle all smart devices of your home.
Change Wi-Fi Channel
If you are using a modem that has included a router feature, then it will help you a lot. Visit settings and change the Wi-Fi channels because too many connections in one channel can congest the wireless network. It can slow down your modem performance as well as start to restart itself. If you are using a dual-band 2.4GHz or 5GHz modem, please select the best wireless signal for your home WI-FI device. In simple words, please try to distribute the connections in different channels. It may resolve your issue.
Reset modem
If still modem resetting itself frequently. There may be you accidentally change any settings or make mistakes while configuring your modem settings. Doing a factory reset will set back your modem to normal. Stop! Before resetting be prepared to configure the router settings like DNS settings, firewall settings, ports, once again. And also all the changed passwords will be set back to default.
Update modem firmware
Sometimes firmware updates will resolve this kind of issue. The manufacturers always provide firmware updates from time to time. These updates include performance updates, software bugs, advanced security, and more. To update firmware you can check details on your modem’s official manufacturer website.
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Final words
So all these steps are to fix the modem resetting issue itself. If none are working, then your modem is suffering from a major issue. Please contact your manufacturer or replace your modem.